Most of us use our credit cards/debit cards frequently. They offer convenience, points for an award program or cash back. Most cards are backed by a bank with a VISA or MasterCard logo.
What happens when your account is hacked and all the money is transferred out of the account? You call all the phone support numbers on the back of the card. This is where a total and utter failure happened for my wife’s account. This started more than a week ago for us.
She called and was on hold for 90 min the first time and 45 minutes the second time. We thought there were longer wait times because it was a Sunday. I also called and got on hold as well. While on hold, I was researching the bank site for other options.
We are more than seven days into this ordeal and unable to speak to anyone to resolve this issue and initiate a refund. I am not worried about the money because I know it will be refunded. We are fine. But depending on the scale of this “hack” and the number of individuals affected, this could have severe consequences for many others.
Do they think by not answering the phone it is not a customer service failure?