|||

Delivering on Expectations - the Wrong Way

What is the goal ?

An old dilapidated gas station in town gets purchased. It is torn down and a new one with a food-center for snacks and sundries goes up in its place. The station is reopened. Week 1: The place shines. People are overly friendly welcoming you into the store when purchasing a drinks. The pumps gleam. There is fluid and windshield squeegees in the containers. There are gas mitts to use so your don’t smell when you are on your way to work. There are lines of happy customers in the store and at the pumps (and really who likes paying for fuel). It is the model gas station convenience center. Week 3: The place looks like it needs a cleaning. When you enter the store no says hello or makes eye contact. Four of the eight pumps are labled Out of Order”. There are no squeegees, and the containers that do have them are dry and without fluid. Gas mitts and paper towels gone. The trash is overflowing in the containers outside. The store is half stocked. It is the stereotypical experience of convenience stores everywhere. Goal achieved.

Up next The Chimney Sweep and the Mailing List When I moved into my house the previous owner told me that the chimney had not been cleaned in some time. I scheduled an appointment with a local In Search Of…the Ideal Client As buiness people we are always looking for the “ideal client”. That mythical person(s) that will be perfect. What is the criteria you use to
Latest posts Cybertruck Once You See It California Observations Sorry for the global tech outage. Clean Energy Use Increases Test Post from Obsidian Charger and Cord in one Behind Hal Apple’s Last Super Bowl Ad ↦ Bye-bye Google Books for 2023 Podcast Editing Workflow Computer Relics Default Apps iPhone 15 Pro Max Photos All in One Place Customer Service Fail Japanese Airstream Trailer Unpopular Opinion Streaming Apps Technology to Increase the Quality of Pets Lives Bear Shortcut Blot + Bear + Shortcuts Why Ask the Question? Delighting Your Customers Cleaning Out the Office Currently Reading High Tech Dentistry Mind Blown 🤯 Random Thoughts on Prague Apple Says It’s Closer Than Ever to Having a Completely Carbon Neutral Supply Chain ↦ Business, Start-Up, or Lifestyle