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Everyone Has a Different Level of No

Yesterday I received an email offer to sign up from a retail outdoor store that I frequent called Eastern Mountain Sports or EMS. It was a point based reward program offering you discounts and special sales announcement. Since I go there several times a year I would figured it would be worth it to me to sign up. EMS I clicked on the site and started to fill out the form before I came to a screeching halt. For me there are several things form.

  1. Eighteen fields on the form - too long

  2. Eleven of the fields are mandatory

  3. I am giving permission to use my email for this rewards program.  Why is one of the required fields a phone number?  That was a non-starter for me.  The secondary phone number is a cell phone which is optional but they are asking for my carrier.

  4. If you are going to collect all this information from me I think it is mandatory that you explain why you need it and how it will be used.

EMS Rewards

For example - collecting your cell phone number will allow us to send you a text message about a special sale” None of this existed. So as a result I will not be joining the rewards program.

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