Setting up Bill Pay

Online banking call to setup bill pay

Me: hi I just tried to register online for online bill pay and it says I am already registered but it is not working

CS: please verify your account and user I’d for me

Me: account is xxx-xxxxxxx-xxx and the userid is zzzzzz

CS: thank you. Are you using online banking now?

Me: yes thats why I have a userid

CS: let me speak to the online banking group

Me: ok but isn’t this the number for online banking customer service

CS: yes but I can’t do that. One minute while I put you on hold.

Hold

CS: you were not active so they are activating you now.

Me: thanks when will it be active.

CS: not sure I think 24 hours. Try back then if not call and we will activate you.



Date
7/18/2011