Brilliant insight into controlling the story and how to turn it in your favor:
The manager at Muffin Break is frustrated. Yet again she’s discovered a customer from the jam-packed sushi bar opposite sitting at one of her tables eating lunch. Of course she wastes no time asking the sushi-eater to leave.
I wonder what would happen if instead of angrily telling people to move on, she offered to get them a coffee instead. Same situation different story.