Setting up bill pay

Online banking call to setup bill pay

Me: hi I just tried to register online for online bill pay and it says I am already registered but it is not working
CS: please verify your account and user I’d for me
Me: account is xxx-xxxxxxx-xxx and the userid is zzzzzz
CS: thank you. Are you using online banking now?
Me: yes thats why I have a userid
CS: let me speak to the online banking group
Me: ok but isn’t this the number for online banking customer service
CS: yes but I can’t do that. One minute while I put you on hold.


CS: you were not active so they are activating you now.
Me: thanks when will it be active.
CS: not sure I think 24 hours. Try back then if not call and we will activate you.